Continuous Improvement Manager

Key responsibilities:

Project & Portfolio Leadership

• Ensure assigned projects proceed according to timelines, targets, and operating parameters; negotiate resource changes as needed to protect objectives and deadlines.
• Navigate ambiguity while managing multiple, simultaneous project assignments in a fast-paced, deadline-driven environment, owning outcomes end-to-end.
• Partner closely with Service Line Heads, GPOs, and Process Experts to identify the key projects and activities needed to achieve functional and process ambitions.
• Define the resources required to deliver projects/initiatives and provide substantiated input for business cases, grounded in sound financial and operational assumptions.
• Provide regular updates to management on assigned projects, flagging risks early and proposing practical solutions.
• Oversee and coordinate dependencies across a portfolio of projects, resolving or escalating conflicts as needed.
• Measure and evaluate portfolio performance against targets, and ensure quality assurance across initiatives in line with established standards and good practice.
• Prepare and monitor project cost-to-serve to manage spending within budget.

Continuous Improvement & Innovation

• Drive value across CBS by proposing and leading the implementation of transformative initiatives that improve existing processes and systems.
• Promote a solution-oriented mindset where new ideas are generated, captured, assessed, implemented, and tracked through to benefit realization.
• Identify and actively pursue continuous improvement opportunities to increase the efficiency and effectiveness of CBS processes.
• Scout new tools, methods, and best practices that help CBS accelerate its continuous improvement culture.
• Work with stakeholders to ensure CBS has the data insights it needs, at the right quality and granularity, for better planning and execution.

Leadership & People Development

• Lead and coach Lean Six Sigma (LSS) trainees, ensuring they provide effective support to Green Belt trainees within the function.
• Exhibit leadership aligned with Michelin's Guiding Principles, encouraging efficiency and a positive working culture that reinforces a winning mentality.
• Strengthen people-leadership capabilities across the team through feedback, performance appraisals, and development plans.
• Embed a culture of continuous people development, customer service, and continuous improvement within your area of responsibility.
• Build trust-based relationships with project stakeholders, including business representatives, development teams, partners, and project sponsors.

Stakeholder & Relationship Management

• Maintain close working relationships with Functional Teams, Functional Leads, and Strategy & Performance Management teams.
• Ensure effective collaboration within the Service Management team and across the broader Progress network to develop integrated insights.
• Enhance relationships and partnership with internal customers and departments across CBS.