Customer Account Specialist - Beyond Road NAFA

Customer Account Specialist - Beyond Road NAFA

Build a Career That Matters with One of the World’s Most Respected Employers!

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Michelin has immediate openings for an National Account Fleet (NAFA) Customer Account Specialist (CAS) who will be responsible for enhancing customer excellence in the Order to Cash (O2C) department. This role involves streamlining processes and addressing inefficiencies across teams.

Michelin’s purpose is to support everyone’s right to move freely and find their better way forward. In this role, you will contribute to our mission by leading continuous improvement initiatives for the customer, championing customer excellence, and developing team-building skills to enhance overall departmental efficiency and effectiveness. By joining us, you will have the opportunity to impact our operations and significantly drive our mission forward. If you value respect for people, teamwork, and trust, consider joining us as the worldwide leader in tires!

What will you do

• Develop and maintain procedures and documentation to drive critical business results.
• Streamline processes to enhance operational excellence across teams
• Manage NAFA orders and deliveries according to the sales policies defined by customer accounts.
• Collaboration with team members and resolving business partner issues.
• Act as a liaison to promptly resolve issues with key business partners.
• Identify improvement opportunities and develop solutions for implementation.
• Generate and send customer invoices (manual or system‑generated).
• Monitor aging reports to identify overdue accounts.
• Send reminders, past‑due notices, and statements to customers.
• Contact customers (email/phone) to resolve unpaid invoices.
• Escalate chronic overdue accounts when necessary.

What will you bring

• A 2–4-year college degree or equivalent experience.
• 1-5 years of experience using Salesforce and SAP.
• Previous experience in customer service, accounts receivable, supply chain, or logistics is a plus.
• Experience in process improvement and operational excellence is preferred.
• Strong communication skills for effective collaboration and problem-solving.
• Adaptability and flexibility in a dynamic environment.

Join Us!

If you’re looking for a dynamic work environment where you can make a difference, we encourage you to explore how your strengths can support our mission and grow your career with us. Apply today and become part of a team that values curiosity, collaboration, and continuous improvement.

Ready to Shape the Future of Innovation?

Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Drawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare.

The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide.

Why Michelin?

• Career Growth: Personalized development plans, mentorship, and cross-functional opportunities. Unique career paths and opportunities for advancement.

• Inclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized. Option to join one of our Connected Communities.

• Innovation-Driven: Work on projects that matter—from sustainable materials to digital transformation.

• Community Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.com.

This position is not available for immigration sponsorship.

We build the future with people like you. Begin your career with Michelin today!