IS&Digital Manager

IS&Digital Manager

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Key Responsibilities

1. People Leadership

• Manage and develop a team of IT professionals.

• Empower team members, promote autonomy, and encourage continuous learning.

• Inspire others and provide clarity of purpose.

• Developing people (direct or indirect line management) on a continuous basis, taking into account the needs of the organisation and the aspirations of the people

• Coach and mentor PO, Architect and technical team members, fostering autonomy, growth, and performance excellence.

• Create an empowering environment that promotes collaboration, responsibility, and continuous development.

• Maintain team motivation and support long‑term career growth within and across spans.

2. Delivery & Performance Management

• Ensure operational performance across IS & Digital activities in scope.

• Monitor service delivery quality, efficiency, and alignment with IT strategy.

• Collaborate with transversal functions such as Delivery Leaders, Technical Specialists, Data teams, and Digital Product Owners.

3. Strategic Alignment

• Align team activities with the organization's digital transformation goals and IT roadmap.

• Participate in shaping digital direction (architecture, platforms, modernization).

• Contribute to strategic discussions across IS & Digital job families

4. Stakeholder & Customer Management

• Ensure long‑term satisfaction of internal business stakeholders (“internal customers”).

• Act as the interface between business needs and digital/IT capabilities.

• Manage expectations, communication flow, and partnership with business teams.

5. Governance & Process Excellence

• Apply and promote IT governance principles, standards, and methodologies.

• Oversee procurement, asset management, and financial aspects linked to IS services.

• Ensure compliance with security and data management policies (engages with roles such as Architect, Security Engineers, Data Owners).

Required Skills & Competencies

• Strong transversal leadership and ability to synchronize multiple teams.

• Expertise in Agile, Lean, and modern delivery methodologies.

• Strong problem‑solving, risk management, and analytical thinking.

• Exceptional communication and stakeholder‑management skills.

• Ability to coach, mentor, and grow leaders and teams.

• Deep understanding of user‑centric product development.

• Strategic mindset with the ability to translate business needs into delivery plans.

• Commitment to security, quality, and continuous improvement.