Michelin OCA (Overseas Commercial Agency) End to End Leader - Join our Talent Pool!

Michelin OCA (Overseas Commercial Agency) End to End Leader - Join our Talent Pool!

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WHY MICHELIN?

- Career Progression: Start your career adventure and build the skills and experience to develop in new directions.

- Wellbeing and Inclusion: At Michelin experience a supportive, inclusive culture that creates space for collaboration and new ideas.

- Become A Player In A Dynamic Global Brand: At Michelin, we deliver products and experiences that transform everyday moments into extraordinary ones. Join us on our journey to innovate, and contribute to exciting projects that impact our world.

OUR TEAM

At Michelin, Supply Chain & Logistics is not just about moving products, it’s about digital process and data to enable smarter decisions, support business growth, serve customers better, and shape a more sustainable future.

Across the country, APAC and beyond, our teams operate at the intersection of supply chain operations, digital transformation, and data-driven decision making. We partner closely with commercial, industrial, and regional stakeholders to improve processes, anticipate challenges, optimize performance, and deliver impact where it matters most.

We are building a best-in-class, data-driven Supply Chain organization, powered by digital capabilities, collaboration, and continuous people development. In our Digital Process & Data roles, you will be encouraged to think end-to-end, challenge the status quo, and leverage technology and insights to drive meaningful improvements across the supply chain.

Guided by Michelin’s People × Profit × Planet ambition, we believe performance and responsibility go hand in hand. If you are passionate about transforming processes through data, solving complex operational challenges, and contributing to something bigger than yourself, we would love to connect with you.

MISSION:

In this roles, he/she/they will focus:

Ensure full digitalization, consistency and performance of Order-to-Cash Automation (OCA) processes in the field. The OCA Digital Process and Data leader guarantees smooth and compliant execution of OCA end-to-end transactional flows (Finance & Purchase to Pay, Order Management, Supply & Logistic, Invoice to Cash & Account Management) in direct connection with the Core Team, in a context with no regional level support.

This role is the Digital Process & Data Leader, combining business process mastery and technical understanding of the OCA ecosystem (BSC, Salesforce.com (SFDC) and all connected solutions such as 3PL(3rd party logistic) integrations, S2S client links, customer ordering portal).

MAIN ACOUNTABILITY

General activities:

1. User Support & Operations

- Provide full functional and digital support at agency level.

- Diagnose and solve most incidents autonomously (no regional level)

- Secure data quality and proper application of OCA standards.

- Run local performance routines (daily / weekly) including incident tracking and KPI follow-up.

- When escalation is needed, coordinate directly with the Core Team and present the case in a structured way.

2. End-to-End OCA Process Mastery

The role covers the full OCA (Overseas Commercial Agency) value chain:

- Finance & Purchase to Pay: accounting, purchasing, local legal constraints, group reporting.

- Demand Management: multichannel order capture, order promising, portfolio management, service offers, request management.

- Supply & Logistic: warehouse operations, physical execution of orders, products & services, go-to-market.

- Invoice to Cash & Account Management: invoicing, payments, collections, customer account management.

- CRM & ERP Core (SFDC / BSC): single source of truth linking customer, order, invoice and accounting. Objective: understand cross-process dependencies and anticipate the impact of any deviation or incident on the full flow.

3. Process & Digital Integration

- Own and stabilize local integrations: 3PL, S2S interfaces with customers, ordering portal, BI.

- Read / qualify technical symptoms (interface failure, missing data, blocked sync) and translate them into business impact.

- Ensure continuity across physical flows (stock, delivery), transactional flows (order, invoice) and financial flows (payment, reporting).

4. Audit & Process Deviation Management

- Perform regular end-to-end process audits inside agency.

- Detect and document process deviations versus the OCA standard, and assess their business, compliance and customer impact.

- Prioritize and track corrective action plans until closure.

- Capture lessons learned to prevent recurrence.

- Escalate when a local deviation generates a regional / group risk.

5. Training & Empowerment

- Train end users, newcomers

- Build local autonomy: process literacy + tool literacy.

- Maintain and share local procedures and operating modes.

- Promote package digital culture: “digitalization = end-to-end ownership, not blind automation”.

6. Governance, Value Framing & Continuous Improvement

- Consolidate and drive evolution requests raised by end user

- Before escalating to the Core Team, qualify each request in terms of business value: customer impact, risk reduction, performance gain, legal/compliance requirement, scalability.

- Structure and prioritize those requests and carry them to the Core Team via demand review.

7. Access Management & Local Project Coordination

- Manage user access rights across OCA applications (BSC, SFDC, connected systems), ensuring compliance with Group security and data protection policies.

- Ensure segregation of duties (SoD) and proper onboarding / offboarding processes.

- Lead or contribute to local digital or process-related projects: deployment of new OCA features, improvement initiatives, data cleansing campaigns, or local integration adjustments.

- Coordinate cross-functional activities between business, and Engineering teams to ensure smooth project delivery and adoption.

WHO ARE WE LOOKING FOR:

Qualifications:

- 4-6 years of relevant experience

- Fluent in English (B2/IELTS 6.5)

- Based in Ho Chi Minh City

Required Experience/Skill

Functional Experience

- End-to-end process (Finance/P2P, Demand Management, Invoice to cash, Account management)

- Risk management

- Digital culture

- Problem solving, Analytical thinking

- Data visualization & presentation

- Project Management

Technical & Behavioral Skills

- Advanced user of OCA core platforms: SAP/ BSC (ERP) and SFDC (CRM) ensuring proper usage and functional diagnosis.

- Broad understanding of the OCA ecosystem: WMS / 3PL integration, customer S2S. interfaces, e-ordering portal, e-invoicing, local BI and solid understanding of Michelin group backbones (SPD, OOM, PTY, CDL….) and their links with OCA operational flows.

- Ability to interpret interface / integration errors, follow a transaction across systems and talk efficiently with the Core Team.

- Ability to manage access rights and authorizations in BSC, SFDC and connected tools, ensuring compliance with security and data governance standards.

- Ability to lead or contribute to local projects

- Advanced Excel, Power BI, Jira / ServiceNow, SharePoint / Teams…

PACKAGE

- NRP: L

- Monthly Base salary, fixed 13 months

- Group & Team annual performance bonus

- Other benefits aligned with Group policy: meal allowance, phone allowance, health care, travel allowance…