Workplace Solution Engineer

Workplace Solution Engineer

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The Level 3 Solution Engineer is responsible for the research, design, build, configuration, and implementation of virtualization and modern workplace management solutions. This global role requires advanced technical expertise in VDI and virtualization services (primarily Omnissa/VMware Horizon), automation and networking skills, and the ability to collaborate with cross-functional teams to deliver secure, scalable, and high-performing services. The engineer leads complex projects, troubleshoots advanced issues, and ensures best practices for system architecture, deployment, and security.

Duties and Responsibilities

• Research, design, implement, and optimize virtualization and workplace management solutions (Omnissa [formerly VMware] Horizon, vSphere, Horizon Cloud Service, etc.).

• Build, configure, and deploy Horizon Cloud Service, Horizon 8 on-premises, or other virtualization environments.

• Collaborate with networking teams to manage advanced network configuration and segmentation for secure VDI deployments.

• Manage Windows OS imaging, optimization, and deployment for virtual environments.

• Conduct capacity planning, performance tuning, and scalability assessments.

• Implement security hardening, compliance measures, and enforce standards for access and integrity.

• Provide advanced troubleshooting, root cause analysis, and serve as an escalation point for complex technical issues.

• Document architecture, configurations, and operational procedures for knowledge sharing.

• Recommend solutions aligned with business needs, articulate pros/cons of architectural decisions, and assist in project specification development.

• Support and guide other deployment team members and business groups in creating desktop pools and planning capacity.

• Identify opportunities to innovate, extend, and enhance service delivery.

• Own problem management for VDI Windows environments.

• Translate technical issues into understandable business language for end users.

Skills

• 7+ years of experience in managing and maintaining Microsoft Windows environments (Windows 10/11, Windows server 2016+), imaging and optimization.

• 4+ years of experience managing large scale VDI deployments or related workplace services management experience

• Strong networking and network segmentation skills; understanding of protocols (TCP/IP, PCoIP, Blast, RDP, etc.).

• Experience with Active Directory & Entra ID.

• Microsoft Azure (subscriptions, resource groups, virtual networks, storage accounts).

• Microsoft Intune and Endpoint Manager for device and application management.

• Microsoft Office 365 suite and collaboration tools (Teams, SharePoint, OneDrive, Viva Engage).

• Experience with virtualized environments, thin/zero clients, and published application delivery.

• Experience with Microsoft EMS suite, Omnissa (VMware) DEM, App Volumes, and Microsoft FSLogix (or similar user profile virtualization tool).

• Advanced troubleshooting and diagnostic skills for VDI and related infrastructure.

• Knowledge of security frameworks and compliance standards (ISO, NIST).

• Ability to manage multiple projects and rapidly integrate/support new environments.

• Understanding of identity and access management concepts (MFA, federation, SAML, SSO, Kerberos, etc)

Special skills / Certifications / Requirements if any

• Certifications: Microsoft Azure, Omnissa / VMware Horizon, VMware Specialist, ITIL V4 Foundation, or related solution(s)

• Experience designing and implementing large-scale VDI environments.

• Automation and scripting (PowerShell required; Python a plus).

• Linux experience/administration is a plus.

Soft skills

• Excellent communication, interpersonal, and collaboration skills.

• Ability to lead technical projects and mentor junior engineers.

• Strong analytical, creative problem-solving, and decision-making abilities.

• Detail-oriented, with strong time management and organizational skills.

• Customer-focused mindset with high integrity.

• Ability to adapt quickly, multi-task, and handle changing priorities.

• Enthusiastic, cooperative, and committed to company success.

Additional Technical Skills:

Familiarity or experience with workplace technologies

• Messaging Technologies

• • Office

• 365Collaboration and End User Productivity

• • Microsoft Office

  • SharePoint

  • Yammer

  • OneDrive

  • Teams

• Scripting languages: Powershell

KEY EXPECTED ACHIEVEMENTS
• The road map of the expertise domain is created and communicated to stakeholders .
• The standards and Framework are :
o Built
o Deployed
o Supported
• Checking actions and capitalization of good practices are realized.
• Build and monitor the Obsolescence treatment plan of the expertise domain .
• Provide necessary assistance to project or support teams